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Get a Quote or to Apply
Existing Customer
0345 601 0072
This line is open:
Mon – Thurs: 8:30am – 6pm
Fri – 8:30am – 5pm
Sat & Sun: Closed
Adviser Enquiries
0808 234 3000
This line is open:
Mon – Thurs: 8:30am – 6pm
Fri – 8:30am – 5pm
Sat & Sun: Closed
Unless indicated all lines are closed on public holidays. Calls may be recorded or monitored to help improve customer service.
How do I apply for a VitalityLife policy?
Simply call 0333 920 4711 or request a call back at a time most convenient for you.
Get a Life Cover quote online now
Alternatively, speak to your Financial Adviser.
Line is open 8am – 8pm Monday to Friday and 9am – 5pm Saturday and Sunday.
General enquiries on my existing policy
Contact a customer service representative by:
| Telephone | 0345 601 0072 |
| Address | VitalityLife Customer Services Stirling FK9 4UE |
If your claim relates to Health Cover with VitalityLife please telephone 0800 012 1792.
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).
Make a Claim
| Telephone | 0345 601 0072 |
| Fax | 0800 028 5222 |
| lifeclaims@vitality.co.uk | |
| Address | VitalityLife Customer Services Stirling FK9 4UE |
Read more about making a claim with VitalityLife
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).
If you need to make a claim, prior to calling us we ask that you check whether your condition is covered. Minor ailments are not covered, examples include (but are not limited to):
Cold/ Influenza- Broken bones/ Sprains
- IBS
If you are unsure whether your illness is covered, use our handy tool to check.
Complaints
| Address | VitalityLife Customer Services Stirling FK9 4UE |
| Telephone | 0345 601 0072 |
| Fax | 0870 2400 937 |
| lifecomplaints@vitality.co.uk |
Read more about our complaint process
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm (excluding public holidays).
The Financial Ombudsman Service
If you are not satisfied with our response, you may be eligible to take your complaint to the Financial Ombudsman Service:
| Address | The Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR |
| Telephone | 0800 023 4567 or 0300 123 9 123 |
| complaint.info@financial-ombudsman.org.uk | |
| Website | www.financial-ombudsman.org.uk |
Read more about our complaints resolution process
Lines are available Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm (excluding public holidays).
Financial Services Compensation Scheme
If VitalityLife is unable to meet its financial obligations in full, the policyholder or the member may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the value of the claim.
| Address | Financial Services Compensation Scheme 10th Floor, Beaufort House 15 St Botolph Street London EC3A 7QU |
| Telephone | 0800 678 1100 |
| Telephone | 020 7741 4100 |
| Fax | 020 7741 4101 |
| enquiries@fscs.org.uk | |
| Website | www.fscs.org.uk |
Lines are open Monday to Friday, 8.30am to 5.30pm (excluding public holidays).
General Enquiries
| Telephone | 0808 234 3000 |
| lifeenquiries@vitality.co.uk |
Services available
- New business applications
- Existing client servicing
- New Adviser registration
Register now for VitalityLife’s Intermediary Zone
Submit a client application via Quote & Apply now
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday, 8:30am - 5:00pm Saturday and Sunday
Commission Enquiries
| lifecommissions@vitality.co.uk | |
| Phone | 0345 601 0072 |
| Fax | 0870 240 0937 |
Lines are open Monday to Friday 8:30am - 5:00pm
